Editable • Print-ready (Letter)
FASTENERS DIRECT
1720 Boulter Industrial Park, Suite B • Webster, NY 14580 • 800-691-0292
Formal Notice of Supplier Corrective Action Plan (SCAP)
ISO 9001:2015 External Provider Control

Editable cover letter. Update the fields and print with the attached SCAP documents.

Letter Details
Date:
SCAP/SCAR #:
To (Name/Title):
Company:
Subject:
Formal Notice of Supplier Corrective Action Plan (SCAP)
Body (Editable)
Fasteners Direct (“FD”) is issuing this formal notification that your company has been placed on a Supplier Corrective Action Plan (SCAP) based on results of our external provider performance monitoring and re-evaluation. This action supports FD’s ISO 9001:2015-aligned controls for ensuring externally provided products and services consistently meet specified requirements and do not create unacceptable risk to product conformity, delivery performance, or customer satisfaction.

Following our review, FD has identified performance issues requiring corrective action, including one or more of the following: (1) Delivery performance (missed confirmed or quoted ship dates/lead times), (2) Communication gaps impacting planning and customer commitments, (3) Process/operational control deficiencies impacting reliability and consistency, (4) Quality/conformity issues (as applicable), and (5) Customer impact attributed to supplier performance.

Enclosed are the Supplier Corrective Action Plan (SCAP) and the most recent Supplier Performance Assessment, which outline required actions, expectations, evidence requirements, and the review cadence.

Required Supplier Actions
1) Written acknowledgment of receipt of this notice is required within five (5) business days of the date of this letter, including immediate containment actions for any open or at-risk orders.
2) Corrective actions must begin immediately upon acknowledgment, with measurable improvement and objective evidence expected within thirty (30) days and sustained improvement throughout the SCAP period.
3) Participation in scheduled check-ins, reporting updates, and evidence reviews outlined in the SCAP is required as a condition of maintaining approved supplier status.

Supplier Status / Potential Impact
Failure to comply with the SCAP requirements—including failure to acknowledge this notice, implement corrective actions, or demonstrate measurable and sustained improvement—may result in actions such as suspension of open or future purchase orders, removal or change of status on FD’s Approved Supplier List, cost recovery where applicable, or termination of the supplier relationship. FD’s acceptance of any goods or communications after issuance of this SCAP does not constitute a waiver of any rights, claims, or remedies.

Please direct all correspondence related to this SCAP to the contacts listed below. We expect your full cooperation and timely response.
FD Contacts
Primary:
Caia Baker – Director of Technical Operations
Secondary:
Tyler Maglier – Technical Programs Supervisor
Doc ID: TEC-FD-11-102 | Rev: | Internal Use
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FASTENERS DIRECT
1720 Boulter Industrial Park, Suite B • Webster, NY 14580 • 800-691-0292
Supplier Corrective Action Plan (SCAP)
ISO 9001:2015 External Provider Performance Control & Re-Evaluation

Complete all fields. Provide objective evidence where requested.

SCAP Details
SCAP/SCAR #:
Date Issued:
Response Due (5 BD):
Review Period:
Supplier Information
Supplier Name:
Primary Contact / Title:
Email / Phone:
FD Buyer / Contact:
Scope
Impacted PO(s)/Part(s):
Customer/Program (if applicable):
Reason for SCAP (check all that apply)
Immediate Containment (open orders / at-risk shipments)
  • Confirm ship dates for all open POs and identify at-risk orders.
  • Provide expedite plan / recovery actions to FD.
  • Status updates: Other:
  • Containment completion date: Owner:
Root Cause Analysis (process-based)
Method (optional): Other:
Root Cause(s):
Contributing Factors (if any):
Corrective Action Plan (prevent recurrence + objective evidence)
Corrective Action Owner Due Date Objective Evidence
Performance Expectations (during SCAP)
  • Order confirmation within 24 hours of PO issuance (or agreed timeframe).
  • Meet confirmed/quoted ship dates; escalate risk immediately with recovery plan.
  • Packaging must withstand transit; mixed POs clearly identified.
  • Ship exact quantity or approved tolerance; FD may apply receiving/QC review.
Effectiveness Verification (FD use)
FD verifies effectiveness via performance monitoring and evidence review.
OTD / Ship Date Adherence:
Lead Time / Communication:
Acknowledgment
Supplier acknowledges receipt and commits to implement corrective actions and provide objective evidence.
Supplier Rep (Name/Title):
Supplier Signature / Date:
FD Authorized (Name/Title):
FD Signature / Date:
Doc ID: TEC-FD-11-102 | Rev: | Internal Use
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FASTENERS DIRECT
1720 Boulter Industrial Park, Suite B • Webster, NY 14580 • 800-691-0292
Critical Supplier Addendum
Capacity, Escalation & Continuity Controls (No Exceptions)

This addendum does not reduce accountability. It adds controls due to customer impact and dependency risk.

Supplier / Business-Critical Scope
Customer/Program:
Critical SKU/Family:
SCAP/SCAR #:
Review Period:
Reason for criticality (dependency / customer impact):
Capacity & Material Controls
  • Confirm capacity plan against FD demand and constraints.
  • Material readiness plan for long-lead items (as applicable).
  • Escalate constraints within 24 hours of identification.
  • Recovery plan required for any capacity shortfall.
Forecast alignment cadence: Other:
Ship Date Control & Order Governance
  • Confirmed ship dates required for all open POs.
  • At-risk orders must include reason + revised ship date + recovery actions.
  • Partial shipments require FD approval unless pre-authorized.
  • Hot-list reporting for critical POs as requested by FD.
Escalation Path (24-hour rule)
Supplier escalation contacts (Name / Title / Email / Phone):
Contact 1:
Contact 2:
Escalate within 24 hours for any risk to confirmed ship date, capacity/material constraints, or quality concerns.
Continuity & Contingency Controls
  • Document contingency actions (expedite, overtime, alternate routing).
  • Identify feasible secondary options (where technically possible).
  • Define safety stock / buffer strategy when warranted.
  • Quarterly business review required during addendum period.
Acknowledgment
This addendum adds controls due to business impact and dependency. It does not reduce SCAP requirements or accountability.
Supplier Rep (Name/Title):
Supplier Signature / Date:
FD Authorized (Name/Title):
FD Signature / Date: